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Suggested Configuration

3 Quick Steps     


 
 


Suggested Configuration:

1. Windows XP, Windows 2003 Server, Windows Vista, Windows 7
2. Intel/AMD (550 MHz+), 256MB RAM
3. Office XP, Office 2007
4. 1024x768 Resolution

Frequently Asked Questions

1. When trying to register, an error message indicates that I cannot access the server.
2. I want to get additional codes to use on another computer.
3. I purchased a new computer and the codes I was assigned don’t work
4. I keep getting a message that the software has experienced an error and needs to close when I attempt to run it for the first time?
5. I get an error message that the software cannot connect to server when I attempt to register with my product key?
6. When I begin an exam, only the letters of the answer choices appear – e.g., A), B), C), et cetera.
7. When I run a test, the text is cut off or not visible on the screen.
8. I want to see all the questions in the test bank.
9. I want to use your application on my Mac.

When trying to register, an error message indicates that I cannot access the server.

Make sure that you have an active direct connection to the Internet. If your connection is not active or you are working over a wireless connection, you may receive such an error message.


I want to get additional codes to use on another computer.

Unfortunately due to the high incidence of software piracy, we have to be strict with regard to our license agreement policy. Nevertheless, if he would like to obtain an additional key he can do so with the fifty percent discount we provide to returning customers.


I purchased a new computer and the codes I was assigned don’t work.

The product keys that you originally purchased were for a single computer. To remain fair to all of our customers and guard against unauthorized distribution of our software, we strictly abide by a rule of not providing additional keys. Nevertheless, problems with computers do arise and we now offer two options. Either you can purchase new licenses for the software with a 50% courtesy coupon or we will generate new keys for you if you can provide us with proof of purchase of a new computer. Please let us know which option will work best for you.


I keep getting a message that the software has experienced an error and needs to close when I attempt to run it for the first time?

Complete the installation process. Completely shut down your computer and restart before attempting to run the software.


I get an error message that the software cannot connect to server when I attempt to register with my product key?

Please be sure that you have an active internet connection and that all firewalls have been disabled (e.g., Norton Antivirus, EZ Firewall, etc.)


When I begin an exam, only the letters of the answer choices appear – e.g., A), B), C), et cetera.

This problem indicates that the antivirus software you are running has a “script-blocking feature enabled.” To resolve the problem, before running your DAT software, open your anti-virus software management window (usually by double-clicking on the appropriate icon in the lower right hand corner of your desktop) and disable the script-blocking feature. Then run your DAT software and the problem should be resolved.


When I run a test, the text is cut off or not visible on the screen.

Try adjusting the resolution of your screen to the suggested 1024 x 768.


I want to see all the questions in the test bank.

Disable the randomization feature of the software to take the exams in a static format.


I want to use your application on my Mac.

To use application on Mac OS you can install any virtual machine on your Mac.

  • Install a virtual machine on your computer (for example VirualBox)
  • Create a virtual PC, requirements: Intel/AMD (550 MHz+), 256MB RAM
  • Install MS Windows on the virtual PC
  • Install application on the virtual PC
  • Use application through the virtual PC

 
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